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Privacy Policy for Zawaaj

Effective Date: 24-02-2023

Last Updated: 28-6-2024

Welcome to Zawaaj (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, store, share, and protect your personal and non‑personal information when you visit or interact with our website Zawaaj.pk and related services (collectively, the “Service”).

By using our Service, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when you:

  • Create an account

  • Place an order or make a purchase

  • Subscribe to newsletters

  • Contact customer support

  • Participate in promotions or surveys

This information may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Date of birth (optional)

  • Payment information (processed securely through third‑party providers)

  • Communication preferences

1.2 Automatically Collected Information

When you visit our Service, we automatically collect certain information about your device and usage, including:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and interaction data

  • Referral/exit pages

  • Date/time stamps

This information helps us analyze trends, administer the website, and improve user experience.

1.3 Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to:

  • Recognize you when you return

  • Personalize content and offers

  • Understand and improve user interactions

  • Enable advertising and analytics features

You may control cookie preferences through your browser settings or cookie consent tools.

2. How We Use Your Information

We may use the information we collect for:

  • Processing and fulfilling orders

  • Communicating order status, updates, service announcements

  • Responding to customer service inquiries

  • Personalizing your website experience

  • Marketing, advertising, promotions (with consent)

  • Improving our products, services, and website features

  • Detecting and preventing fraud and security issues

  • Complying with legal obligations

3. Legal Bases for Processing (Global Standards)

Where applicable, we process personal information based on legitimate business interests, contractual necessity, compliance with legal obligations, user consent, or other lawful bases.

Examples:

  • Consent: Email marketing communications (you can opt out anytime)

  • Contractual Necessity: Order processing and delivery

  • Legitimate Interests: Website optimization and fraud prevention

4. Sharing Your Information

We may share your information with:

4.1 Service Providers & Partners

Trusted third parties who help us operate the business:

  • Payment processors

  • Delivery and logistics partners

  • Marketing and analytics platforms

  • Customer support tools

These partners are authorized to use your information only to the extent necessary to provide services to Zawaaj.

4.2 Advertising & Retargeting Partners

We may share limited data with third parties such as Meta (Facebook/Instagram), Google, TikTok, Snapchat, and others for advertising, analytics, and campaign optimization — always in accordance with applicable consent and platform policies.

5. International Data Transfers

Your information may be transferred to and stored in servers located outside your country of residence where data protection laws may differ. By using our Service, you consent to such transfers.

We implement appropriate safeguards in accordance with international data protection principles.

6. Security Measures

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or misuse. Examples include:

  • Secure Socket Layer (SSL) encryption

  • Access control

  • Regular system monitoring

However, no method of transmission or storage is 100% secure.

7. Children’s Privacy

Our Service is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13.

If a parent or guardian believes we have collected information from a child under 13, please contact us and we will promptly delete such data.

8. Marketing Communications

You may receive promotional messages from Zawaaj if you subscribed. You can opt out at any time by:

  • Clicking “unsubscribe” in emails

  • Changing preferences in your account

  • Contacting customer support

9. Third‑Party Links

Our Service may contain links to third‑party websites. We are not responsible for the privacy practices or content of such sites. We recommend reviewing their privacy policies independently.

10. Policy Updates

We may update this Privacy Policy to reflect changes in operations, legal requirements, or platform policies (Google, Meta, TikTok, Snapchat). When we make changes, we will revise the Effective Date.

We encourage you to review this policy periodically.